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WhatsApp may let businesses manage chats from their linked devices

San Francisco: After rolling out several new features, Meta-owned WhatsApp is likely working on a new feature for businesses that will allow them to manage chats from their linked devices in an upcoming WhatsApp business subscription service.

According to WABetaInfo, under a new optional subscription called WhatsApp Premium, users will be able to use additional features such as the ability to create a custom business link and link up to 10 devices to their accounts in the future.

On the latter feature, it would also be useful for large companies to manage certain chats from a specific device – for this reason, WhatsApp is developing the ability to assign chats to linked devices, the report said.

In a screenshot, a tooltip appeared to inform the user about the new feature when it is enabled for the business account.

“If you want to assign a particular chat to a specific paired device, the list of your paired devices will appear so you can select the device you want,” the report said.

“Assigned chats are highlighted within the selected device so that the user using that particular device knows they need to manage those conversations,” it added.

Since this is a business tool, it will not be available for standard WhatsApp accounts. This feature is under development and will be released in a future update of the app.

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