Apple is investigating a bug that could cause iPhone 14 Pro and ‌iPhone 14 Pro‌ Max models to crash after customers transfer data from an older iPhone, the company said today in an internal memo obtained by MacRumors.

In the memo, Apple says it is “aware of this issue and is investigating.” Apple specifically says that some customers may find that their new ‌iPhone 14 Pro‌ or ‌iPhone 14 Pro‌ Max models freeze and become unresponsive after an iCloud restore or data transfer from their previous iPhone‌ during the quick launch process.

As a workaround, Apple advises customers to force restart their ‌iPhone‌ if it becomes unresponsive for more than five minutes. New ‌iPhone 14 Pro‌ customers faced a similar issue regarding device activation on Friday. Although the ‌iPhone 14 Pro‌ ships with iOS 16, there is an available iOS 16.0.1 update that customers must install after setting up their new device.

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